Comments on: Changed: Definition of a Good Client

By: Samar Owais

Samar Owais — Sun, 18 Jan 2009 07:51:00 +0000

Hi Jason, you’ve raised a very good question. I’ll be addressing it in a blog post.

Sorry about not getting back to you before. Watch the blog for it!

By: Jason Cohen

Jason Cohen — Thu, 15 Jan 2009 16:41:00 +0000

It's funny because it's true.

I'm also finding that the customers who remain are becoming more demanding, even to the point of no longer being profitable to support.

So then I'm left with an odd dilemma -- should we keep these customers or not?

You could argue "yes" because eventually things will recover and you'll still have these customers. Also because not being profitable but having revenue is perhaps still better than not having the revenue.

You could argue "no" because not being profitable is the end of the game.

What are your thoughts on this?

By: Samar Owais

Samar Owais — Thu, 15 Jan 2009 16:08:00 +0000

Daanish: The financial crunch is due more because of the scams and frauds that went on in some of the top firms and banks of the world. It’s more because of the lack of confidence in the markets.

Ruth: I had a client who emailed me to tell me that the payment would be late. That’s what got me thinking. A good client simply isn’t one who pays on time. A good client is one who respects you as well.

By: Ruth

Ruth — Thu, 15 Jan 2009 14:54:00 +0000

That sounds right. I love it when clients are up front with me about payment issues. One person said that he would be able to pay as soon as he got his next paycheck and gave me a date. Another person e-mailed me to postpone the work I was going to do on her site until her payday.

I think they both felt guilty about it, but I let them know that I was happy to know that the money was coming and have an idea of the timeframe.

By: Daanish

Daanish — Thu, 15 Jan 2009 04:18:00 +0000

neat way of describing financial crunch,everyone is feeling,see what war does:(